Returns & Exchanges

At plusOne®, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures that finding your perfect fit is always stress-free and straightforward.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Place the original items in their secure packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a refund.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and affix it firmly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or ship your exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing