Frequently Asked Questions

Everything you need to know about shopping at plusOne®.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.

What is the plusOne® return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I ensure I am ordering the right size?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our specific garment measurements for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At plusOne®, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel™ to reduce our environmental footprint.

Can I modify or cancel my order after it has been placed?

Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.